Excerpted from my latest article at Practical Ecommerce, read it in full here.

Walmart's Mobile SiteGoogle’s mobile crawler Googlebot-Mobile has traditionally focused on content designed for feature phones and their extremely limited browsers. Google recently announced, however, a new version of Googlebot-Mobile that crawls using an iPhone user agent, enabling it to discover content designed for smartphones, which are more robust than feature phones.

As an avid searcher and a search engine optimization professional, I’ve been disappointed in Google’s treatment of smartphone search results — I addressed here a few months ago, in “Google Says Smartphone Sites Aren’t Mobile.” When a searcher takes the time to tap in a query on their smartphone’s keyboard, the search engine should reward that searcher’s effort by favoring smartphone content over desktop content. Instead, Google has left the task to each individual site to detect smartphones and serve the appropriately formatted content — with mixed results.

Read on to see how one major retailer flubs smartphone usability and potentially misses out on mobile search sales.

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